How Can We Help?

Pasiv puts the client first when it comes to providing direct support over the phone, email or via chat. You can reach our customer service agents during the hours of 12pm GST (Gulf Standard Time) and 12am GST (Gulf Standard Time). Our agents can assist you with

  • Account opening
  • Mobile app use & troubleshooting
  • Your profile & account details
  • Updating your KYC
  • Generic financial market related queries
  • Deposits & withdrawals
  • Your subscription plan & changes to your plan
  • Suggestions & complaints


Unfortunately our agents are not authorized nor licensed to provide you financial advice such as suggestions on what stocks to buy/sell. However our agents can guide you on viewing financial information within the app, so you can make an informed decision. Should you require a human financial advisor, our agents can refer you to various certified professionals.

Account Opening

Our account opening process can be completed within 10 minutes through our mobile app available for iOS and Android. Type "open real account" in the chat screen in the Pasiv mobile app and fill in the application. You'll need to keep the following documents handy to upload or take a photo of :-


  • A proof of identity (e.g. passport copy or national ID)
  • A proof of a bank account (e.g. bank statement or bank verification)
  • A proof of residential address (e.g. utility bill or title deed or rental agreement)


We may contact you for additional documentation. Accounts take upto 48 hours to get activated, you'll receive a notification once this happens. After activation, you can fund your account with a wire transfer from your bank account.

Contact Support

Contact our customer support team to find out how Pasiv can improve your investing outcomes. Visit our Customer Support Centre at Park Towers, DIFC to speak to us in person. You can reach our customer support via the following channels, or schedule a visit to meet us.

+971 52 247 9933
Live Chat
Click here to launch a live chat with our support team
We respond within 24 hours

Send us a message and we will get back to you within 24 hours. If you are a customer of Pasiv, please include your Pasiv Account number in the subject of your email. You can find your Pasiv account number on the account screen in our mobile app.

Submit a support Ticket

Pasiv paid members can submit to us a support ticket or complaint or suggestion through the app. Navigate to your account profile page and click on the settings icon.

Frequently Asked Questions (FAQs)

Here are some questions that we get asked a lot, and answers to those questions.


Is there a minimum amount I need to invest?

No. There are no minimum balances we require in your Pasiv investing account. You can start with as little as $5. Keep in mind you may have to pay fees to transfer funds to your investing account.

How does it work?

You first need to open an account with us, which gives you a US Dollar wallet account. This requires submission of KYC documents. Once the account is opened (within 48 hours from submission, assuming all documents are present), you will then have to send funds directly from your bank account to the fund custodian based in the USA. You can do this using your online banking / internet banking provided by your bank account. Once these funds arrive in the USA, we will alert you in the app and send you an email notification that you have a cash balance in your wallet available. You can then use the Pasiv app to purchase stocks and funds using the wallet balance.

Who provides the products / who is the broker?

We’ve affiliated with ChoiceTrade to refer your account – brokers in the US who have been in business for 20+ years. When you open a Pasiv account, we’re giving you a US based investing account with ChoiceTrade – US securities & produts by ChoiceTrade. The orders you place in the Pasiv app, are placed in this ChoiceTrade account.

Where is Pasiv permitted to operate?

Pasiv is based in the DIFC and has received approval by the regulatory authority the DFSA (Dubai Financial Services Authority) to launch this service for retail investors. We can onboard you as a client from anywhere in the world except the USA, Canada and countries that are sanctioned by the US treasury department or by the UN or the UAE.

What documents are required for account opening?

You’ll need to keep three (3) documents handy; (1) a passport copy, (2) the first page of your bank statement and (3) an address proof such as a utility bill or tenancy contract.

How do I close my account?

To close your account at Pasiv simply navigate to the settings section of your account profile page. You will see the option 'Cancel Subscription' if you have a real investment account or 'Delete My Account' if you're using the demo. Please sell all your stock holdings and wait 2 days for the cash to settle in your account before cancelling your subscription. Our team will then close your account and wire you back any funds you have in your account.


How do I receive shares that I buy?

Your cash resides with our regulated partner – ChoiceTrade’s custodian clearing firm, Velox. When you purchase a stock, the clearing firm which is also a US regulated entity, automatically goes through a “settlement & clearing” process where the person who sold you the shares receives the relevant cash amount, and you receive electronic shares registered & held in your name. The clearing firm automatically manages this process in the background.

What kind of profits & returns can I expect?

Historically the S&P500 index has returned 8% per annum. But this assumes you will invest all your funds in an ETF that tracks the S&P500. In any given year a particular stock can do better or worse than the overall index. It entirely depends on the stocks and funds that you decide to purchase. Stock investing involves risk and companies you invest in can have their shares increase in value or decrease in value. You may lose money by investing in companies that are not performing well, and even in cases where companies perform well their shares may fall in value. It’s important to research companies you invest in before you buy their shares.

*Not investment advice or recommendation to buy or sell S&P500.

How do I earn passive income?

You can earn passive income by asking your virtual assistant about passive income. Your virtual assistant will help you sort through the universe of stocks funds that pay dividends so you can find the exposure you are looking for.

How is pricing calculated?

At Pasiv we execute your order by default using a market order. That means we send an order to the affiliate broker to buy the stock you want to purchase at the 'Ask' price. In the US, most stocks have almost a $0.01 spread between the 'Bid' and the 'Ask'. So the price you get is usually in the middle between the two. There is no spread that Pasiv charges, or earns. We simply route your order to the best available price in the market at the time you place the order.


How do I deposit funds in my account?

To deposit funds in your account you will need to make a wire transfer from your bank’s online banking facility. We’ll provide you the beneficiary details in the app.

Where does my money go?

To make a deposit in your account we will instruct you to send your funds to ChoiceTrade’s regulated custodian – Velox Clearing. The bank receiving your funds is BMO Harris (Bank of Montreal) – one of America’s oldest and most reputed banks.

Do I need a US Dollar bank account?

No. Cash that you send in AED or your origin currency will be converted by your bank at your bank’s exchange rate before being sent to the US. Your bank may also charge you a fee for the transfer.

How do I withdraw money back into my account?

Simply navigate to the account screen in the app, click withdraw. Enter the amount you wish to withdraw, enter your bank details and upload a statement so we know it’s indeed your account. It takes at most 2-3 working days for the withdrawal to appear in your local bank account.

How does Pasiv deduct the money from my account?

Pasiv does not deduct, and cannot deduct any money from your bank account. We are not licensed to control any of your bank accounts. You will need to initiate a wire transfer on your own and solely you retain control of your bank account at all time.

When making a wire transfer should I pay all the bank charges or share it?

It is recommended to pay all the charges from your account, so that the US broker will credit your account with the full amount of your wire transfer upon receipt. If you decide to share the charges, the receiving bank in the USA can decide to charge you a higher amount than your bank locally would have charged.

Is there a withdrawal and deposit fee?

There is no fee to deposit funds in your account. There is a $60 wire fee to send you your money bank via bank transfer when you withdraw any funds.

Try Pasiv for free today.

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